Frequently asked questions

A matchmaking service for people looking for a life partner. A matchmaker gets to know you and introduces a small number of genuinely suitable people — each one verified, matched on a real compatibility test, and, where it matters to you, on the kundli too.

You sign in with your email, tell us about yourself and what you are looking for, and take a short compatibility assessment. We verify your identity, and then our matchmakers look for people who genuinely fit. You are introduced only when both sides say yes.

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There is no password — sign in with your email and we send you a one-time code. That creates your account.

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Yes. We match people across India and internationally — including the UK, USA, UAE, Singapore, Australia and Canada. Everything happens remotely, and prices are shown in dollars if you are outside India. Identity checks for members living abroad can take a little longer, so do tell us where you are.

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A curated, matchmaker-led way to find a life partner — the opposite of endless swiping. We get to know you, then personally shortlist a small number of genuinely suitable matches, each grounded in our compatibility science, identity verification and horoscope tradition.

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You don't browse thousands of profiles or message strangers. A matchmaker curates a shortlist for you and introduces a match only when both sides say yes — and every person is identity-verified and matched on our compatibility assessment, with horoscope matching where you want it, not just photos and filters.

Three. The Circle is a one-time lifetime membership — your profile sits in our curated pool and our matchmakers find you, with no active search on your behalf. Gold gives you a dedicated matchmaker who personally leads your search, with 10 introductions over a year. Platinum is the same dedicated matchmaker with 18 introductions — or until you find your match.

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It depends which of the three you choose — The Circle, Gold or Platinum. The Circle is paid once and never lapses; Gold and Platinum are one payment for a dedicated matchmaker. There is no success fee, ever. The pricing page shows the current price for each, and any offer running at the moment.

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The Circle is about being found: your profile joins our curated pool and our matchmakers can put you forward, but nobody is actively searching on your behalf. A plan is about being searched for — Gold and Platinum give you one dedicated matchmaker who owns your search. Circle is paid once and yours for life; the plans are how much of our time is on your case.

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No. There is no success fee, ever. What you pay for your plan is what you pay — we do not take a cut of a wedding.

Yes. Most people start where they are comfortable and move up if they want more of our time on their search. Talk to your matchmaker, or write to us, and we will move you across — you are not stuck with the plan you began on.

You create a profile and take our compatibility assessment and a short deal-breakers questionnaire. Your matchmaker uses those — along with your preferences, and horoscope matching where you want it — to curate compatible introductions from verified profiles. You meet only when both people are interested.

Your photos and contact details are never shown openly — they're shared only once you and a match have both expressed interest. Nothing is public, and no one is verified or contacted without consent.

Sign in, share your details, and take the short assessment. Your matchmaker takes it from there.

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Yes — it's part of your profile, and it's what lets us match on how you would genuinely fit a partner rather than on surface details. It's a research-based assessment across ten relationship dimensions, and it takes about 15–20 minutes, once.

Not any more — it is part of every matchmaking membership rather than a separate product. If you bought one before, your report is still in your account under Reports.

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Every member's identity is checked against government ID, and their photos are matched to them, before their profile can be shared with anyone. Nobody is introduced to you until that check has passed.

What we check →

Not any more — verification is no longer offered as a separate service. If you have a verification already under way, it continues exactly as before and the report will reach your account.

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Yes, where it matters to you or your family. Gold includes a basic kundli match, and with Platinum our astrologer gives a detailed reading — Ashtakoot, dosha, dasha, navamsa — on every introduction, rather than an automated guna number.

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Not any more — a reading now comes with Gold and Platinum and is scheduled for you as part of your search. If you already have a session booked, it goes ahead exactly as planned.

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Your Kundali report is shared ahead of your video consultation, so the timing follows your session slot. You will be emailed as soon as it is ready.

Not any more. Compatibility, verification and horoscope matching are part of the matchmaking membership rather than sold separately, so there is nothing to bundle. If you bought a bundle before, everything in it is still delivered to your account.

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We accept all major payment methods through our secure gateway — credit and debit cards, UPI, and net banking. Payment is collected securely before work begins.

Yes. Prices shown in rupees include GST, and your invoice itemises it. Prices shown in dollars for members outside India carry no GST.

In specific cases, yes — for example if a report is not delivered on time, is materially incomplete, or you cancel within 24 hours before work has begun. Unwelcome findings are not grounds for a refund. Requests go to info@mytruematch.in within 7 days of delivery.

Refund policy →

Yes. Your data is stored on servers in India and handled per the DPDP Act 2023. Sensitive details are encrypted (AES-256), and verification records are deleted 90 days after the report is delivered.

Privacy policy →

Completely. Every enquiry and report is handled in confidence, we never share your details with third parties, and verification is consent-based — no one is investigated covertly.

Call us on +91 95133 36612 or WhatsApp us, and a support executive will reply — or email contact@mytruematch.in. Support hours are Mon–Sat, 10 AM–7 PM IST. A real person responds — usually within one business day.

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