Refund Policy

Overview

Every report prepared by MyTrueMatch involves the significant time and expertise of a qualified professional - a psychologist, a background verification specialist, or a senior Jyotish astrologer. Payment is collected before work begins, and our experts are compensated regardless of the outcome of the alliance.

This policy explains precisely when a refund is available, when it is not, and what you can expect if you raise a concern about your report. We have designed it to be fair to both our clients and our expert panel.

Eligible Refund Scenarios

You may be eligible for a full or partial refund in the following circumstances:

• Your report was not delivered within the stated delivery window and you have not received an explanation or revised timeline from us.
• The report you received is materially incomplete - for example, a Compatibility report that omits one or more of the ten stated dimensions entirely.
• A Verification report contains a factual error that can be demonstrated through documentary evidence (e.g. the report states an incorrect employer when a valid employment certificate is provided).
• You placed a duplicate order in error and neither report has been commenced.
• Work has not yet begun on your report and you cancel within 24 hours of placing the order.

In all eligible cases, refund requests must be submitted within 7 days of report delivery (or 7 days of the expected delivery date if the report was not delivered).

Non-Refundable Cases

We are unable to offer refunds in the following circumstances:

We want to be direct: a Horoscope report that reveals unfavourable planetary positions, or a Compatibility report that identifies significant differences between two people, is not a defective report. Expert findings that are unwelcome are not grounds for a refund.

How to Request a Refund

To initiate a refund request, please follow these steps:

Refund Timeline

Once a refund is approved:

• Credit/debit card refunds are processed within 5-7 business days. Your bank may take a further 2-5 days to reflect the amount.
• UPI and net banking refunds are typically processed within 3-5 business days.
• We will send a confirmation email once the refund has been initiated from our end.

Report Revisions

In many cases where a client is dissatisfied with a report, a revision or follow-up call with the expert resolves the concern more effectively than a refund. We encourage you to consider this option first.

• All Two Lens and Three Lens bundles include a 30 or 60-minute expert Q&A call that can be used to address concerns.
• If you believe a section of your report is unclear or insufficiently detailed, you may request futher explanation by sending an email to contact@mytruematch.in .
• Revision requests must also be submitted within 7 days of report delivery.

Cancellation Policy

Orders may be cancelled under the following conditions:

• Within 24 hours of placing an order:
• After work has commenced: No refund is available once your expert has begun preparing the report.
• Verification reports: Once consent documentation has been collected and verification activities have begun, cancellation is not possible.

If you need to pause or defer a report (e.g. the alliance is on hold), please contact us. We will endeavour to accommodate reasonable requests to hold work temporarily, at our discretion.

Contact Us

For all refund and cancellation requests, or if you have questions about this policy: